Refund Policy
We value our customers and strive to provide the best possible experience. However, due to the nature of our services, certain refund conditions apply. Please read our policy carefully before booking.
1. Standard Refund Terms
- More than 48 hours before the scheduled activity – Full refund.
- Between 48 and 24 hours before the scheduled activity, 50% refund.
- Less than 24 hours before the scheduled activity or no-show – No refund.
2. Last-Minute Cancellations
Cancellations made at the last minute (less than 24 hours before the scheduled start time) are eligible for a 50% refund only if we are notified in advance. If no notification is received, no refund will be issued.
3. Changes to Bookings
We will do our best to accommodate date or time changes, subject to availability. Any changes requested less than 24 hours before the scheduled activity may be treated as a last-minute cancellation.
4. Weather or Operational Issues
If we must cancel the activity due to bad weather or operational issues, you will be offered the choice between a full refund or rescheduling at no extra cost.
5. How to Request a Refund
To request a refund, please contact us via email at [your email] with your booking reference and reason for cancellation. Approved refunds will be processed to your original payment method within 2 business days.
